Only the most advanced technology available
Our state-of-the-art technology provides clients with consistently high quality transactions that yield the best return on investment. We use 2 Mitel SX 2000 Clustered fully featured PBX with TASKE Reporting software. We also have a Avaya G450 IP PBX. These system’s are linked to our two Avaya predictive dialers, an advanced product hailed as the industry's leader. By incorporating Guide & Relational Databases such as SQL we can install interactive scripts and edit transactions, a procedure that minimizes errors that could occur in manual operations. Voice mail, IVR, and call recording are also available. Our Recording capabilities are redundant with 2 servers, VoiceGate & Wygant Encore. Our backbone on each of the call centers floors is Fiber Gigabyte.

Multimedia capabilities
The key success factor in the new millennium will be customer-centered direct marketing, or communicating with customers using their preferred medium. Direct ResponSource is committed to offering excellence in service through the full range of modern communication technologies. We currently use the following media for our programs:

• Telephone
• Mail
• Fax
• E-mail
• Internet
• Chat