Fulfillment and Warehousing

Once an order for a particular item or service is placed, fulfillment enters into play. A fulfillment center deals with all the logistics and handles all processes required to deliver the ordered product, all with paramount attention to end user satisfaction. In marketing, fulfillment essentially refers to all the processes and logistics resulting from a marketing initiative, usually a promotional campaign.

Direct ResponSource is a full service fulfillment center with the necessary resources to handle most applications and volume requirements, including warehousing facilities. We have fully benefited from the more than 26 years' experience of our parent company, Casiano Communications, in the fulfillment and distribution of periodicals, magazines and other materials. Our collective expertise, coupled with Direct ResponSource's unique telemarketing and phone-order services, enable us to provide top quality service at very competitive costs.

Casiano Communications & Direct ResponSource move over 1.9 million pieces of mail per month and collectively we have become the largest U.S. Postal Service customer in Puerto Rico. Furthermore, we have been qualified by Federal Express as a "Fast Ship" customer. FedEx grants us special discounted rates that we, in turn, are able to pass on to our clients.

Our fulfillment services include, but are not limited to:

• Comprehensive, bilingual (English & Spanish) Call Center services
• Bilingual (English & Spanish) customer service
• Phone or IVR order processing
• Data entry and data management
• Payment processing
• Accounting and administration
• Kit assembly (by hand or machine)
• Collating, inserting, folding and sealing
• Postal address validation (CASS, PAVE & LOT)
• Shipping and tracking
• Inventory control
• Warehousing
• Customized reports