Direct ResponSource (DRS) has been the pioneer Multimedia Contact Center in Puerto Rico since 1996, and has successfully implemented tailor-made applications and solutions for many Fortune 1000 companies in the U.S. and Latin America, particularly in one of the largest Hispanic markets in the U.S.: Puerto Rico, our home base.

Direct ResponSource features a top-notch bilingual workforce and relies on state-of-the-art technology and multimedia capabilities to provide its clients with excellent quality assurance.

Our Services

Telesales – DRS has become a leader in new customer acquisitions and cross-selling for major companies in the telecommunication, media, insurance, pharmaceutical, public utilities and banking industries, among others. Our proven methods of recruiting and training, as well as our quality programs, help us deliver consistent results.

• Increase Satisfaction of Inbound Customer-Service Calls
• Increase Outbound Selling and Cross-Selling
• Order-Taking Customer Service
• Customer-Retention Programs
• Collections
• Fund Raising
• Third-Party Verification
• Lead Generation
• Mystery Shopping
• Surveys and Market Research
• Increase Loyalty
• Voice Logging/Recording
• Appointment Setting Services
  • Order Entry Processing and Fullfilment
  • Critical and Emergency Hot Lines

Our “Superior Customer Experience” approach allows your company to:

• Increase Customer Satisfaction
• Increase One-Call Resolution
• Reduce Customer Churn
• Reduce Cost
• Increase Loyalty, thus Increasing the Opportunity for Cross-Selling.