The most advanced cutting edge technology available
 Our state-of-the-art technology provides clients with consistently high-quality transactions that yield the best return on investment. The key success factor in the new millennium will be customer-centered direct marketing, or communicating with customers using their preferred medium. Direct ResponSource is committed to offering excellence in service through the full range of modern communication technologies.
Technology Infrastructure
- State-of-the-art IP-based communications network with provider redundancy
- Robust and reliable fiber-optic connectivity
- Mitel 3300 IP PBX backed by an Avaya G450 for redundancy
- Redundant Internet with multiple providers and routes
- Two redundant Avaya predictive dialers
- Avaya IVR
- Monitoring & failure notification via email and SMS
- Encore and Voicegate redundant call recorders with screen-recording capability
- Best-in-class desktops, servers, networking equipment
- 24/7 in-house support team & established escalation process.
Features:
Automatic Call Distribution (ACD)
- Intelligent call distribution and routing
- Custom-routing criteria
- Report software
- Full VoIP technology
- Call-volume and configuration flexibility.
Computer/Telephony Integration
- IVR (Interactive Voice Response)
- Automatic personal interaction of telephone callers with the computerized phone system
- Creation of interactive scripts for automatic transaction processing
- Automated transaction editing to improve quality control
- Answering services
- Integration of in-house, custom-built applications with relational database such as SQL to gather call statistical information.
Network Security
- Firewall & Intrusion-Detection systems
- Secured V-LAN for individual clients
- VPN for remote access to senior personnel & clients
- Antivirus and Anti-Spy protection
- Complete security of all kinds of data
- Daily backup and offsite storage at different secured locations.
Our building is fully equipped with fiber-optic connectivity and 22 T-1 Broadband; 7 for Inbound and 15 for Outbound.
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