Passionate about quality and customer service
Direct ResponSource has a full-time quality control department that verifies the accuracy of transactions and carefully monitors the performance of our agents. Remote monitoring is also available. Scripts and reports are customized to meet program objectives. The result is consistently superior customer service.

Intensive recruitment and selection
Direct ResponSource's recruitment department uses a variety of selection methods to attract bilingual candidates of the highest caliber. The candidates are carefully screened through extensive phone and in-person interviews. Our recruitment techniques guarantee that our clients will receive the finest representation by a team of bilingual professionals with the skills and aptitude to meet program objectives. Staff turnover at Direct ResponSource is lower than the industry average because of our focus on motivation and retention.

Specialized training modules and state-of-the-art instructional equipment help our representatives develop top-notch presentation and sales abilities. A unique incentive program rewards improvement and quality, regularly honors top performance and encourages our representatives to perfect their skills. Continuous training and motivational workshops are provided on an ongoing basis.